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Business System Administration - Print and Imaging Service
Fortitude valley
Business System Administrator – Print and Imaging Service
Metro North Health is seeking a skilled Business System Administrator to manage and support the Print and Imaging Service across Metro North. This customer-focused role ensures the service meets operational needs and drives continuous improvement.
Reporting to the Director, Governance and Strategic Initiatives, Digital Metro North, you’ll play a key role in delivering reliable, efficient digital solutions.
Apply now to help shape the future of digital services at Metro North Health.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO5 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/DMN649963 |
| Closing date | 03-Aug-2025 |
| Job duration | Permanent Full Time |
| Contact person | James Edmonds |
| Contact details | 0438717941 Access the National Relay Service |
Digital Metro North (DMN) works collaboratively with Metro North Health (MNH) clinical leads and end users to deliver the digital transformation strategy for Metro North Health. It will ultimately create an integrated digital hospital and healthcare environment across Metro North. In meeting this strategy significant capital works are being undertaken over the next five years that includes hospital construction/refurbishment and the implementation of ieMR Advanced solution across Metro North. Delivering this will require a dedicated team, with the capacity to work across initiatives and domains, with the knowledge, determination, skills and experience to deliver.
About the Role
You will provide specialised, customer-focused business support and management of the print and imaging service across Metro North, ensuring it meets the needs of Metro North Health. This role reports directly to the Director, Governance and Strategic Initiatives, Digital Metro North (DMN).
Key knowledge and experience
The ideal applicant will be able to demonstrate the following:
- Act as a Subject Matter Expert for the print and imaging service, and escalation point for device issues.
- Provide options to customers on fit-for-purpose devices and functionality, ensuring cost effective, optimal usage.
- Facilitate the print device management across Metro North Health facilities including coordinating delivery and installation of new and loan/replacement devices, and removal and decommission of old/damaged devices.
- Monitor vendor contractual obligations as it pertains to support and maintenance activities and act as a conduit between the business, DMN, Metro North Health operational support teams and vendors to facilitate system upgrades, scheduled maintenance and outages.
- Ensure that Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) are achieved by undertaking scheduled and ad hoc reviews of vendor and DMN technical team performance.
Find out about the role in more detail and how to apply in the attached Role Description and Program Overview.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online. Applications received via Third Parties will not be accepted.
Documents
Before applying for this vacancy please ensure you read the documents below.
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DMN649963 Role Description (PDF, 454KB)
Role Description
Application Support (PDF, 860KB)
Application Kit
Benefits for working with MN (PDF, 1.00MB)
Application Kit
