This is an outstanding opportunity for a legal administrator to take on a position delivering services to vulnerable and disadvantaged people. In this diverse and challenging role you will help the lawyers with all administrative activities associated with a case file.

Job details

Key Details:

• This position is Temporary Full Time from 8 December 2025 till 7 October 2026 with the possibility of extension (maternity leave backfill).

The successful candidate will play an integral role in the following:

• Manage administrative activities associated with a case file including opening, closing and archiving files; transcribing; filing and service of documents; data entry and searches.
• Help the lawyers prepare for matters including preparing correspondence, keeping detailed file notes, gathering personal information from clients, drafting affidavits and preparing court documents/ subpoenas.
• Compile briefs for counsel including photocopying, indexing, typing instructions and collection of relevant material.
• Act as the first point of contact and manage all incoming calls including providing legal information, referral advice and help clients prepare applications and legal documents.
• Help lawyers prioritise daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Also make bookings for rooms, videoconferences, flights, accommodation and hire cars.
• Ensure appropriate grants of aid are allocated to files, process requests for grants or extensions of aid using elodge, pay accounts, generate cheques and prepare submissions to grants.
• Obtain court lists, organise material, coordinate and direct clients at court. Help counsel at conferences and attend court to take and relay instructions as required.
• Help with administrative activities including providing a secretariat function, preparing spreadsheets, maintaining equipment and supplies, mail, records management and other activities as directed.
• Assist with front counter duties as required.

About You:

• You have legal administrative experience and can work independently, use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You have knowledge of the principles of trauma informed practice.
• You can communicate effectively with stakeholders including clients with complex needs, you remain calm and positive in difficult situations and provide courteous, prompt and professional services.

Other competencies

Legal Aid Queensland applies the Leadership competencies for Queensland. We recognise that leadership is a part of every role regardless of classification level or management responsibilities. This role is mapped to the “Individual Contributor” profile. The competencies most relevant to this role are:

• Results- You build and sustain positive relationships.
• Results- You are accountable for providing quality services and pursue continuous improvement in your work and outcomes.
• Accountability- You are responsive to guidance and performance feedback and seek opportunities for development.
• Vision- You demonstrate resilience, flexibility and embrace change.

What we offer you

• 36.25 hrs per week (full time hours)
• Generous salary packaging
• 12.75% employer super contributions
• Flexible working hours
• Study leave for approved work-related courses.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Litigation Support Officer - Ipswich Position Description (PDF, 143KB)
  Role Description
  
  LAQ Information Kit for Applicants (PDF, 448KB)
  Application Kit
  
  LAQ_00058 Employee Benefits(2) (PDF, 277KB)
  Application Kit