Join the QBCC as an Insurance Services Officer, supporting the effective delivery of the Queensland Home Warranty Scheme (QHWS). In this role you will play a key part in ensuring customers receive accurate, timely and consistent support across a range of services related to the administration of the QHWS. This opportunity offers exposure to a regulated environment where your work contributes to the compliant administration of the QHWS to ensure it achieves its purpose of protecting homeowners and maintaining confidence in Queensland’s residential construction industry. This is a full-time temporary role to April 2027, with the possibility of extension.

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

As Insurance Services Officer, you will be responsible for administering home warranty insurance policies and delivering clear and accurate advice to customers. You will work across a range of enquiries and transactions, ensuring stakeholders understand their obligations under the QHWS and QBCC's obligations in relation to administering the scheme. You will operate in a fast-paced, team-based environment where accuracy, consistency and customer experience are critical.

Key responsibilities include:

• Providing advice and guidance to licensees and homeowners on enquiries related to the Home Warranty Scheme
• Managing policy amendments and cancellations in accordance with legislative requirements
• Conducting insurance checks to confirm coverage on residential properties
• Processing premium payments and managing follow-up actions for outstanding or failed payments
• Reviewing complex requests and determining appropriate outcomes aligned with policy and legislation

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.

About you

You are customer-focused and confident explaining complex information in a simple, practical way. You enjoy working with a diverse range of stakeholders and are comfortable applying rules or legislation to real-world situations.

You will demonstrate:

• Strong communication skills with the ability to provide clear advice to both licensees and homeowners – comfortable dealing with challenging conversations.
• Proven customer service capability and sound judgement
• Ability to interpret and apply legislation or policy to enquiries
• Exceptional attention to detail, with the ability to identify discrepancies and investigate further.
• Systems agility and attention to detail when managing transactions
• A collaborative and supportive approach within a team environment

Experience in insurance or exposure to the residential construction sector will be well regarded but not essential.

How to Apply

Please submit your current resume and a capability statement (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description. 

Why Join QBCC?

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.   

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description Insurance Services Officer (PDF, 209KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants