Take the next step in your career with this exciting opportunity within eHealth. Provide ongoing development, integration and maintenance of pharmacy specific systems that provide health related data and services for Queensland Health and its clients. This includes the provision of support to users of i.Pharmacy, eLMS, ScriptTraker, mini-PAT as well as integrated Pharmacy Data & Automated Systems supported by the Clinical Information Systems Support Unit (CISSU) Pharmacy Team.

Job details

What you'll do  

• Provide timely and accurate support in the use of CISSU Pharmacy applications and integrated Pharmacy Data & Automated Systems such as QHERS and Pharmacy Robots, to consistently meet and maintain defined service levels and executed work requests.
• Maintain up-to-date configuration of software applications, by following established eHealth Queensland processes.
• Analyse system design changes associated with CISSU Pharmacy applications and provide advice to support the development of testing and deployment activities.
• Collaborate to develop, publish and maintain application specific guides and work instructions.
• Develop and maintain significant knowledge of pharmacy systems, stakeholder policies and procedures to ensure the systems are used in the most appropriate manner through regular research and engagement with stakeholders and clients.
• Collaborate to develop, deploy and maintain CISSU-Pharmacy application reports.

About you  

We are searching for someone who has:  

• Demonstrated knowledge or working experience of i.Pharmacy, eLMS, ScripTraker, mini-PAT applications and integrated Pharmacy Automated Systems such as Pharmacy Robots.
• Demonstrated ability in the provision of high-level specialist advice on, and support for, clinical enterprise applications.
• Knowledge of the work practices of the pharmacy business in Queensland Health.
• Ability to rapidly acquire an understanding of developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management.
• Proven ability to communicate collaboratively with diverse stakeholders at all levels, both internally and externally to Queensland Health, and clearly convey complex information, both verbally and in writing.
• Ability to acquire skills to support the development and maintenance of pharmacy Crystal Reports.
• Demonstrated ability to apply information technology skills to rapidly identify and analyse problems presented by users.
• Knowledge across a broad range of information technology systems, solutions and equipment utilised within a large-scale organisation such as Queensland Health.

Why work with us?  

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. 

Competitive salaries 

• 12.75% superannuation  
• 17.5% leave loading 

Employee wellbeing & development 

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members 
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. 
• Access to a variety of programs and initiatives to support training and career growth.  
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. 

Our commitment to equity, diversity and inclusion  

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.  

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.  

Ready to apply? 

For further information on how to apply please review the attached Role Description

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Configuration Support Officer RD (PDF)
  
  DoH Applicant Pack (PDF)