The Department of Transport and Main Roads is seeking a high performing and innovative AO2 Casual Customer Service Officer to join its team in Emerald

Job details

In the role of Casual Customer Service Officer you will provide quality customer service within departmental legislative, policy and operational requirements. You will be the first point of reference for customers seeking service, providing a range of counter services in an efficient and effective manner to a consistently high standard.

Accountabilities include:

• Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner.

• Support other customer service officers and trainees in a wide range of systems, products and services relevant to a customer service centre.

• Provide the public with accurate and relevant information in response to their enquiries.

• Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures.

• Reconcile monies to ensure relevant finance standards and audit requirements are met.

• Ensure security systems are observed.

• Consult with management, staff and clients on matters of policy, procedures and standards.

• Contribute positively within a team environment.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 362961 21 Role Description (Word, 678KB)