Corporate Enterprise Solutions are seeking a fixed term temporary full-time AO4 Senior Customer Service Officer (until 27 June 2021) to join our team. Located in Brisbane the primary purpose of this position is to contribute to the delivery of customer focussed service for Queensland Health’s enterprise finance and logistics corporate solution through the provision of technical support associated with system functionality and user administration. If this sounds like you we encourage you to apply.

Job details

Health Support Queensland – Why work for us?

Health Support Queensland (HSQ) is an organisational division of the Department of Health and delivers a range of support services to enable the delivery of frontline health services.

We deliver a wide range of diagnostic, scientific, clinical support and payroll services to enable the delivery of frontline healthcare.

Once you join us, we will expect you to exemplify the HSQ fundamental principles of ICARE:

• Integrity—being honest and ethical in everything we say and do.

• Customers and patients first—putting customers and patients at the centre of everything we do.

• Accountability—taking personal responsibility for our actions.

• Respect—being considerate, recognising our differences and looking out for each other.

• Engagement—actively investing in positive outcomes by partnering with others.

What is on offer:

• Up to 12.75% employer superannuation contribution

• Annual leave loading 17.5%

• Salary packaging

• Work/life balance, variety and flexibility

• Employee Assistance Program

   

What we are looking for:

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described under ‘your key responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Demonstrated high level customer service skills in a high performing Service Desk/Contact Centre environment.

• Demonstrated knowledge of finance and logistics systems and demonstrated ability to be an escalation point and provide expert advice.

• Demonstrated ability to investigate, escalate and/or resolve incidents and service requests ensuring quality and consistency whilst meeting expected timeframes.

• Demonstrated high level oral and written communication skills including the ability to liaise, advise and interact with other staff and customers.

• Proven ability to build and maintain relationships at multiple levels in a large organisation.

How to apply

Please provide the following information to the panel to assess your suitability:

• Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor 

• A covering letter (maximum of one page) informing the panel of your reasons for applying for this position. Please detail why you consider your skills, experience and personal qualities make you the best person for the role. (This should not be the same as outlined in your resume)

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Submit your resume and statement online today. We accept the following file types: jpg, gif, bmp, png, rtf, txt, doc and docx. Please do not upload zipped files, tagged pdfs or protected documents and ensure your attachments are no larger than 2MB.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for applicants (PDF, 124KB)
  Information Package for Applicants
  
  AO4 Senior Customer Service Officer RD (PDF, 525KB)
  Role Description