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PC Support Officer
Engagement; Information and Technology Partners; Corporate; Brisbane
Bring legacy to life. For the future of QLD and the world #DAFcareers
#Passionandpurpose
As PC Support Officer, you will:
•Work as part of the Client Support team providing Level 2 technical support for personal computers, laptops, mobile devices, and associated peripheral equipment.
•Undertake Level 2 technical support on client sites (CBD or metro locations)or via remote based technology assistance tools.
• Identify and resolve issues in constructive and positive ways and suggest technical or process improvements where applicable and feasible.
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Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/591350/24 |
| Closing date | 30-Sep-2024 |
| Job duration | to 23/02/2025 with possibility of extension |
| Contact person | Andre Tredoux |
| Contact details | Phone: 0435 656 600 Access the National Relay Service |
Bring legacy to life. For the future of Queensland and the world #DAFcareers #Passionandpurpose
As PC Support Officer, you will:
• Work as part of the Client Support team providing Level 2 technical support for personal computers, laptops, mobile devices, and associated peripheral equipment.
• Undertake Level 2 technical support on client sites (CBD or metro locations) or via remote based technology assistance tools.
• Identify and resolve issues in constructive and positive ways and suggest technical or process improvements where applicable and feasible.
• Provide advice to clients and other team members about common issues and fixes or solutions.
• Review and action incoming job tickets to resolution, or where needed, move on workflow to Level 3 technical support teams or subject matter experts (SMEs) as required.
• Install, update, or remove software or hardware components according to defined processes.
• Maintain accurate documentation and job logs in the defined Service Desk system.
• Adhere to organisational and industry standards for information and physical asset security.
• Work flexibly, collaborate effectively, and share knowledge within the team and with other teams as part of a high performing work environment.
• Liaise and work with third party suppliers and equipment warranty providers.
• Assist with office relocations and desktop computer equipment decoupling/ reconnections which may on occasions occur after hours or on weekends.
• Foster and role-model a work environment that values performance, improvement, innovation and outcomes and knowledge sharing within the business unit.
• Demonstrate commitment to contemporary standards of ethical practice, workplace safety, equity, and diversity.
Applications will remain current for 12 months.
Job Ad Reference: QLD/591350/24
Closing Date: Monday, 30 September 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
