Job search
Principal Policy Officer
Northgate
Be challenged | Be rewarded | Belong
Are you an innovative policy specialist, ready to lead a team to deliver on policy and resolutions programs of work?
QLeave is seeking a Principal Policy Officer to join our dedicated Policy and Resolutions team in Brisbane’s North.
This flexible, permanent full-time role offers the opportunity to play a key role in driving and implementing our controlled document framework, and leading the coordination of customer complaints management.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Policy & Planning |
| Classification | AO7 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/636439 |
| Closing date | 23-May-2025 |
| Job duration | permanent |
| Contact person | Ruth Radke |
| Contact details | Ruth.radke@qleave.qld.gov.au Access the National Relay Service |
About QLeave
QLeave is a statutory authority administering portable long service leave schemes for workers in the building and construction, contract cleaning, and community services industries. With over $1.5 billion in funds under management, we ensure that Queensland's workers receive the benefits they've earned. Our commitment to strong governance, accountability, and service excellence underpins everything we do.
About the Role
As Principal Policy Officer you will provide high level expertise, guidance and advice on the policy and resolution programs of work. This role leads the Policy and Resolutions team, which is responsible for controlled document management processes and customer complaints processes and reporting.
Reporting to the Manager Governance, Risk and Planning, this role supervises two A05 employees in the Policy and Resolution team.
Your Responsibilities
Using your understanding and experience in policy, legislation and customer complaints, you will:
- implement policies and procedures for controlled document management and customer complaints management
- lead the Policy and Resolutions team to plan and deliver work programs whilst building the capacity and capability of team members
- translate content from policy owners and legal advice received into practical policy that can be easily understood
- assist managers with internal audit recommendations and other reviews involving controlled documents and customer complaints to inform business improvements
- regularly review QLeave's existing policies and procedures, and develop new policies and procedures based on organisational priority requirements
- coordinate and prepare complex documents including reports, submissions, presentations, and policy documents, where required
- develop and maintain professional relationships with other government agencies and jurisdictions, industry, stakeholders and internal and external networks, where required
- ensure policy related governance is maintained in monitoring consistency with legislation, regulations, policy and procedures for the Portable Long Service Leave schemes.
For a complete overview of the responsibilities of this role, please refer to the role description.
What We're Looking For
QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.
For this role, we will consider how well you:
- use your high-level policy and research skills to lead the development and review of high quality and timely written policy advice
- effectively communicate and consult with a wide range of stakeholders in a clear, concise and articulate way with the proven ability to focus on key points while using appropriate, and unambiguous language
- build and sustain relationships with a network of key people internally and externally, proactively offering assistance for a mutually beneficial relationship
- lead the team, plan a program of work and allocate tasks that align with the strategic priorities and communicates expected outcomes
- demonstrate knowledge and experience of relevant governing legislation and information standards.
There are no mandatory qualifications for this role, however, previous policy experience and sound legal experience will be highly regarded.
How to Apply
If you're passionate about making a difference, we'd love to hear from you. To apply, your application must include:
- A detailed resume outlining your qualifications, experience, and achievements.
- A brief response (1 to 2 pages) highlighting your experience:
- understanding internal policies and procedures
- managing a project/s
- dealing with complaints management
- leading a team.
For further information or a confidential discussion, please contact Ruth Radke at Ruth.radke@qleave.qld.gov.au .
QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
