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Principal Technical Officer
Digital Service Delivery; Digital Services and Information Technology Group; Organisational Capability; Brisbane
A exciting opportunity has become available for a Principal Technical Officer- AO5 within Queensland Corrective Services, Digital Services and IT Command
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/639501/25 |
| Closing date | 11-Jun-2025 |
| Job duration | |
| Contact person | John Chapman |
| Contact details | Phone: 07 3237 7156 Access the National Relay Service |
This role supervises a team of ICT technical specialists of a customer service/help desk function and provides application maintenance and IT support directly to system users across Queensland Corrective Services (QCS) (e.g. through provision of advice, user training, correction of faults, site-specific modifications).
In this role you will:
- follow defined service quality standards to ensure high quality customer service to QCS users
- provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
- providing regular application patching to ensure Essential Eight compliance
- provide a level of training of the QCS desktop environment and applications to QCS end users where required
- provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
- effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
- effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
- represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
- assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
- contribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
- manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
