The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

Job details

As the Business Services Officer, you will:

• Undertake a range of administrative functions for Digital Customer (SSQ) including finance, corporate card purchases, business improvement initiatives and other office management and business support services.
• Contribute to the development, implementation, review and maintenance of internal systems, processes and work practices across a range of areas including finance, executive correspondence and corporate governance. Identify areas for improvement and recommend, negotiate and implement enhancements to existing practices.
• Provide advice and support to the branch across a range of business areas including assets, financial matters, HR processes and business systems.
• Identify areas for improvement and recommend, negotiate, and implement enhancements to existing practices, ensuring the team operates efficiently and effectively.
• Manage the induction and onboarding of new staff, ensuring they are equipped with the necessary tools, resources, and information to integrate effectively into the team.
• Prepare well-reasoned briefing notes, reports, submissions, and recommendations to assist management in decision-making.
• Coordinate executive correspondence workflows to ensure departmental requirements and timeframes are met.
• Assist in the organisation of meetings, workshops and information sessions, including the compilation and distribution of agendas, comprehensive minute taking and follow up of action items/resolutions.
• Establish and maintain positive working relationships and partnerships with intraagency and inter-agency stakeholders to ensure effective outcomes.
• Provide input to the development, communication and implementation of organisational initiatives to ensure smooth transition and minimal impact on teams.

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 672196 25 Role Description (Word, 5.42MB)
  Role Description