Ready to step into a role where every day is different, dynamic, and genuinely impactful?

We are looking for a Business Support Officer for our business unit, Information and Technology Partners (ITP). This exciting opportunity is responsible to help drive the smooth, efficient operations that support critical ICT services across Queensland.

ITP is hosted by the Department of Primary Industries (DPI) and delivers information technology and information management services to 7 government agencies. Our purpose is to provide effective and innovative services as a trusted, strategic partner distributing smart, secure and seamless solutions. We connect people, processes, information and technology to deliver better outcomes for Queensland.

Job details

The opportunity:

As an AO4 Business Support Officer, you'll become the go‑to person who keeps our people, processes, and projects running with precision. If you thrive in a fast‑paced environment, love variety, and want a role where your contributions are felt across a large and diverse business unit—this is your opportunity. 

You will also be responsible to:

• Support our people operations, helping with recruitment, onboarding, advertising positions, panel coordination and separation processes.
• Coordinate and support events, from booking travel and accommodation to organising catering, rostering, logistics, and hands‑on event setup and pack‑
• Provide high‑quality administrative support such as preparing briefings, agendas, papers, presentations, and taking minutes when required.
• Maintain key records including asset registers, licences, collateral tracking, and data entry across key databases.
• Support project delivery, helping plan and prioritise tasks to meet important timeframes.
• Undertake research and contribute to best‑practice tools and systems that uplift communication and engagement across ITP.
• Stay across legislation, policy and process requirements, offering sound business process advice to staff.
• Build strong working relationships, ensuring positive and effective collaboration with clients and stakeholders.

What we are looking for (qualifications, registrations, experience):

• Experience in undertaking administration roles in a large business unit involving human resources, finance and procurement business processes.
• Sound skills and experience in using Microsoft Office Suite programs, including Outlook, WORD, EXCEL, Teams and PowerPoint, to deliver administrative services in a large business unit.
• A track record of working in a team to deliver great customer service.
• You must have the legal right to live and work in Australia. 

 Whilst not mandatory, the following would be highly regarded.

• Experience in resolving administrative process problems and implementing quality assurance practices.
• Experience contributing to business improvement initiatives in a large business unit.

Why work for DPI:
You will enjoy a variety of benefits DPI have to offer, including:

• Attractive salary + 12.75% super.
• Get work-life balance flexibility and support you need to thrive, with up to 50% WFH.
• Follow your path wherever it leads with our learning and development opportunities.
• Work with passion and purpose.
• Have a tangible impact, for today and tomorrow.
• Enjoy interesting, diverse work.
• Enjoy role clarity and role autonomy.
• Be part of our one, diverse DPI.

Learn why our people choose DPI and more importantly why they stay. 

Find purpose you feel, impact you see and a legacy you bring to life.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 677820 26 Role Description v1 (Word, 239KB)