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Switchboard Administrator
Switchboard and Interpreter Services Unit, Townsville University Hospital
Townsville University Hospital is seeking casual Switchboard Administrators to join our fast‑paced and supportive team.
In this vital frontline role, you will be responsible for professionally answering and managing incoming and internal calls, ensuring enquiries are accurately directed and critical information is communicated efficiently across the hospital.
This is an excellent opportunity for individuals with strong communication skills who thrive in a dynamic environment and enjoy providing high‑quality customer service while supporting patient care and hospital operations 24/7.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV681859 |
| Closing date | 01-Nov-2026 |
| Job duration | Casual (Three positions available) |
| Contact person | Rachel Porter |
| Contact details | (07) 4433 1008 Access the National Relay Service |
About the opportunity
This position will provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes.
PLEASE NOTE - There are three (3) casual positions available.
Role requirements
- This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.
The ideal applicant will be someone who has proven ability and can demonstrate the following:
- Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services, including problem resolution and emergent response.
- Extensive customer service experience and knowledge of general office and reception duties, preferably within a Health Care environment.
- Ability to work with minimal supervision maintaining discretion and exercising judgment where necessary, to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
- Ability to communicate effectively and courteously to all levels, including members of the public and patients.
- Proficiency in the application of computerised information systems and applications, including Microsoft Word and Excel.
- Ability to work as part of the Switchboard and Health Service Team.
Please refer to the Role Description for further details.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $49.97 - $55.57 p.h. (AO3)
- Locality allowance
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Apply now
Enquiries are welcome; please contact: Rachel Porter on (07) 4433 1008
Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV681859
Applications close: Sunday, 1 November 2026
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
