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Learning and Development Officer
Operations SSQ; Digital Customer (SSQ); Customer Small and Family Business; Brisbane
The Channel Delivery team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/705156/26 |
| Closing date | 09-Nov-2026 |
| Job duration | 26/04/2027 with possible extension |
| Contact person | Sandie Morgan |
| Contact details | M: 0401 287 157 Access the National Relay Service |
As the Learning & Development Officer, you will:
- Research, design, develop and evaluate training programs and resources, for Channel Delivery, leveraging contemporary, evidence-based learning techniques, including online and blended learning strategies, that also accommodates the needs of remote or hybrid workforce and support the organisation's ongoing growth and capability.
- Facilitate and deliver engaging training programs, to Channel Delivery staff and client agencies, using a mix of in-person, virtual, and self-paced formats to enhance knowledge, skill development, and ensure quality and consistency in service delivery.
- Contribute to organisational development initiatives and service transition projects, across Channel Delivery, to support the drive for organisational change and facilitate growth.
- Monitor and conduct induction programs for Channel Delivery and communicate trainee's progress to internal stakeholders, to assist with the effective integration of staff into Channel Delivery's culture.
- Engage, consult, and build relationships with key internal and external stakeholders, to ensure training content and delivery is in line with business needs and quality service delivery outcomes.
For further information please see the Role Description.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
