Technical Lead, Information Systems & Management

Job details

The Office of the Information Commissioner (OIC) invites applications from experienced ICT professionals for the position of Technical Lead, Information Systems & Management. This role identifies opportunities for process improvements and efficiency enhancements across OIC's technologies. You will work closely with internal and external stakeholders to understand their needs, design scalable solutions, and lead the ongoing optimisation of systems and processes. You will also manage the day-to-day operations of OIC's key technology platforms.

This is a permanent, full-time, 1 FTE / 72.5 hours per fortnight.

About us

The Office of the Information Commissioner (OIC) plays an important role in Queensland's integrity framework and is an independent statutory body that reports to Parliament. We have statutory functions and powers under the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act) to uphold greater and easier access to information held by government agencies, assisting agencies to understand their obligations under the RTI and IP Acts, and use our regulatory powers to improve compliance.

Our purpose – driving government transparency and information privacy.

Our vision – informed community, accountable government.

Our values – respectful, collaborative, innovative, focused.

Why join the OIC?

• An opportunity to join a high-performing organisation, committed to maintaining a vital role in upholding transparency and integrity.
• A supportive and inclusive workplace culture that values diversity and fosters team collaboration and success.
• Flexible work arrangements, working collaboratively with our employees to balance flexibility with in-office attendance to meet operational requirements.

About the Role:

As the Technical Lead, you will be the central point to implement and manage Salesforce user profiles, roles and permissions, ensuring optimal access, security control and user experience. You will Oversee the Salesforce configuration and optimisation of system components, workflows, apex classes, triggers, lightning web components, and processes to improve operational efficiency and data accuracy.

You will also design, develop, and maintain the Salesforce dashboards, reports, online forms, soft integration and analytics to support data-driven decision-making. You will also provide in-house expert-level support to users, resolving complex technical issues, and offering proactive guidance.

You will also manage vendors and strategic partnerships for Salesforce-based products, driving optimal performance, cost efficiency and service level agreements (SLAs) while ensuring alignment with organisational goals.

How to apply

Please review the Role Description, and provide the following information in your application:

• A two-page statement addressing the responsibilities, requirements and core capabilities of the role, and your motivation to join OIC.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by the OIC. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Technical Lead (PDF, 140KB)
  Role Description