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Probation Services Officer

North Coast Region; Community Corrections; Community Corrections & Specialist Operations; Strathpine

North Coast region is seeking applicants to fill the role of Probation Services Officer (AO4). The current permanent vacancy (1) is located at our Pine Rivers District Office.

Community Corrections is responsible for supervising adult offenders in the community. The Probation Services Officer ensures a high level of community safety through ensuring offender compliance with the reporting requirements and conditions of community-based orders and reparation orders through supervising and case managing offenders.

The role also undertakes court administration duties for the office and has an equal focus upon actively maintaining community networks and ongoing relationship development with stakeholders to ensure sustainable community service projects.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Community Care
Classification AO4
Workplace Location Brisbane - North,Moreton Bay - North,Moreton Bay - South
Job ad reference QLD/528109/23
Closing date 05-Dec-2023
Job duration
Contact person Joanne Ward
Contact details Ph: 53734837
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Within the context of the role responsibilities the ideal applicant will be someone who can competitively demonstrate their knowledge, skills and experiences and their suitability against the Leadership competencies for Queensland (Individual contributor): Vision, Results and Accountability in the context of the essential requirements for this role.

Leadership competencies include:

1. Vision: Stimulates ideas and innovation- Shares and seeks creative ideas, suggestions and data to inform the delivery of services
2. Results: Buids enduring relationships- Builds rapport and establishes strong and mutually beneficial connections
3. Results: Drives accountability and outcomes- Welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles
4. Accountability: Fosters healthy and inclusive workplaces- Demonstrates respect for others, taking the time to connect, check in and show an interest in their wellbeing.

The essential requirements for this role are:

- Planning and organising skills to ensure tasks are completed within deadlines; that requires work completion autonomously and as part of a team.
- Interpersonal and negotiation skills to support service delivery in an environment where engagement with a range of internal and external stakeholders is critical.
- Awareness for sensitivity and confidentiality of issues and information and a commitment to maintaining personal compliance with legislative provisions relating to confidentiality and privacy.
- Strong communication skills and experience in conducting difficult conversations, problem solving and negotiating resolutions.
- Possession of a C class licence.
- Please refer to the role description for other requirements of the role and how to apply.

Responsibilities of the role include:

- Ensure supervision and monitoring of offenders on reparation and/or other orders in accordance with legislation and operating practice guidelines.
- Undertake direct interaction with offenders regarding the resolution of issues pertaining to reporting requirements and their ability to comply with order conditions.
- Identify and respond appropriately to risks arising from offender management including appropriate liaison with management as required.
- Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance and support business improvement.
- Ensure the timely provision of service and advice to courts, boards and other agencies regarding offenders.
- Complete the administration of contravention documentation for offenders subject to community-based orders and/or other orders in consultation with Case Management Officers.
- Contribute to case management and sentence management activities for offenders.
- Demonstrate skills in report writing and case noting to a professional standard expected for the audience of both internal and external stakeholders.
- Develop productive relationships with service providers and the community generally to enhance the community's regard for probation and parole services.
- Conduct drug testing of offenders and maintain accurate statistics as required.
- Prepare accurate and timely breach documentation.
- Execute duties as an officer of the Court.
- Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities.
- Supervise offenders participating in community service work and undertake other surveillance activities as required within the district office.

Applications will remain current for up to 12 months after the closing date.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.


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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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