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General Manager

Capricornia Correctional Centre; Custodial Operations; Statewide Operations; Etna Creek

Custodial Operations provides strategic oversight, governance and support for the effective delivery of 24/7 custodial services for public sector operated correctional facilities in Queensland. Custodial Operations is responsible for developing and monitoring performance standards for the delivery of custodial services throughout Queensland through key functional areas of operational practice and governance compliance and risk.

Job details

Position status Contract
Position type Full-time
Occupational group Executive
Classification SES2(H)
Workplace Location Rockhampton region
Job ad reference QLD/564819/24
Closing date 29-May-2024
Job duration Contract for 3 years with possibility of extension
Contact person Madeleine Euston
Contact details Phone: 3234 7173
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The role of the Chief Superintendent, General Manager is to manage the operations of a correctional centre to ensure the safe and secure management of prisoners, whilst providing opportunities for rehabilitation. As a member of the senior management team, the Chief Superintendent, General Manager plays a significant role in the leadership and strategic direction of QCS, and in supporting the goals of the broader public sector.

In this role you will:

  • Maintain effective security and intelligence systems and practices within the centre through robust testing processes and contingency testing.
  • Ensuring the provision of custodial services in accordance with the Corrective Services Act 2006, and other key legislation.
  • Maintain effective security systems and practices through robust practice review and contingency testing.
  • Ensure automated security systems and security equipment throughout the facility are maintained and fully operational.
  • Lead the management team in the development, implementation and review of security plans. Oversee the application and review of policies and procedures for the security of the centre.
  • Develop the centre's coordinated approach to emergency situations and the ensure the ongoing maintenance of effective offender security procedures and controls.
  • Ensure compliance with legislation and Agency procedures for the management of the centre's security.
  • Ensure appropriate access to information and files by relevant staff and approved agencies.
  • Direct and lead the management team of the centre in a positive manner.
  • Promote and support human resources and industrial relations processes and policies.
  • Lead the management team in the preparation and implementation of the centre's workforce plan.
  • Meet all the centre's duty of care obligations for staff, offenders and the public in accordance with legislation and Agency procedures.
  • Ensure workloads and work practices of staff contribute to effectiveness of the centre and the Agency.
  • Promote and implement the Agency's employee performance management system within the centre.
  • Appraise performance and provide feedback to direct reports and staff.
  • Providing strong leadership and mentoring to the management team and staff of the correctional centre to ensure effective service delivery.
  • Provide staff training and professional development opportunities to enhance capability across the centre.
  • Proactively manage the work performance and personal conduct of employees in accordance with the responsibilities under the Public Service Act.
  • Maintain knowledge of human resource and industrial relations legislation, policies and procedures relevant to managing staff.
  • Maintain knowledge of contemporary management practices.
  • Contribute to the Agency's strategic workforce plan.
  • Lead the preparation and implementation of the centre's business plan.
  • Ensure resources and equipment are provided to deliver services.
  • Devise and implement strategies to respond to budget trends for the centre and monitor financial statements.
  • Ensure resources and work environments are properly maintained and meet operational and WH&S requirements.
  • Direct efficient and effective management of resources to ensure security and safety for staff and offenders.
  • Contribute to the development of the Agency's budget, operational and strategic plans.
  • Ensure the appropriate exchange of information with the Queensland Police Service and other relevant agencies to optimise offender management consistent with the highest standards of community safety.
  • Oversee the establishment and implementation of protocols and procedures for external agencies in accordance with relevant legislation.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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