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Support Officer

Parole Board Secretariat; Operational Support Services; Brisbane

The Support Officer, Parole Board Secretariat is required to provide administrative support to their supervisor and other staff and maintain administrative processes within the Parole Board Queensland Secretariat (the Secretariat) to ensure that an efficient and effective service is provided to the Board.

Job details

Position status Permanent,Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO3
Workplace Location Brisbane Inner City
Job ad reference QLD/570049B/24
Closing date 04-Jul-2024
Job duration 12 months with possibility of extension
Contact person Emily Cavanagh
Contact details Phone: 3884 1500
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The Support Officer will demonstrate:

  • Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data;
  • Competence in maintaining an accountable recording system;
  • Proven administrative skills;
  • Ability to apply and understand departmental policies and procedures;
  • Ability to use judgment and discretion with confidential information;
  • Planning & Organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures;
  • Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software;
  • Ability to acquire knowledge of relevant acts and regulations;
  • Decision making and reasoning involve gathering information, evaluating a variety of solutions, and selecting the best option, working ethically, working under pressure and demonstrating resilience;
  • Teamwork skills with the ability to work without supervision and as part of the broader team. In addition, demonstrated ability to collaborate and contribute to team results;
  • Well-developed written and verbal communication skills with a focus on providing strong customer service.

Whilst there are no mandatory qualifications for this position, tertiary qualifications in a relevant field such as criminal justice would be highly desirable.

How to Apply:

To be considered for this role, please provide the following information to the selection panel for assessment of your suitability:

  • A cover letter (1-2 pages maximum) outlining how your knowledge, skills and experiences make you a competitive candidate against the Leadership competencies for Queensland (Individual Contributor): Vision, Results and Accountability within the context of the essential requirements ‘role fit' and responsibilities described under ‘about the role'.
  • Your current curriculum vitae/resume, including two referees who can attest to your performance and conduct in the workplace. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be contacted, please indicate this on your resume and contact the selection panel chair to discuss.

People from diverse backgrounds including non-English speaking backgrounds, people with a disability, women, Aboriginal people and Torres Strait Islander people are encouraged to apply.

Applying online through the Smart Jobs and Careers website is the preferred means to submit an application. To do this, access the 'apply online' facility on the Smart jobs and careers website. You will need to create a 'My SmartJob' account before submitting your online application.

By applying online you can track your application through the process, maintain your personal details through registration and withdraw your application if required.

If you experience any technical difficulties when accessing please contact 13 QGOV (13 74 68). All calls relating to the status of your application once the job has closed should be directed to the contact officer on the role description.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Multiple positions available


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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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