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Principal Advisor Re-Entry Services

Offender Rehabiliation and Management; Specialist Operations; Statewide Operations; Brisbane

The Principal Adviser, Re-entry Services is responsible for state-wide program management of re-entry services, including developing, implementing and monitoring of service delivery to offenders. It must ensure that contracted services are delivered as intended in terms of overall outcomes sought by the Agency, and that they are provided in accordance with relevant standards, performance indicators, agreed outputs and program outcomes within agreed timeframes. In addition, this position provides training, professional development and support to Agency staff and contracted providers delivering and supervising re-entry services within operations areas. Travel throughout Queensland is also a core component for this position.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Contract Management
Classification AO7
Workplace Location Brisbane Inner City
Job ad reference QLD/570326/24
Closing date 21-Jun-2024
Job duration
Contact person Prue Pearce
Contact details Phone: 07 3565 7361
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  • Supervise and develop a small team of professional staff through demonstrated competence in frontline people management techniques including providing mentoring, coaching and performance feedback and appraisal processes.
  • Provide front-line human resource management, support and guidance to direct reports.
  • Oversight re-entry service delivery in accordance with endorsed service models and contracts with external providers
  • Ensure that contracted services are provided in accordance with relevant standards, key performance indicators, agreed outputs and program  outcomes within agreed timeframes
  • Lead annual service delivery planning processes with operational sites, external funding bodies and contractors (where relevant)
  • Ensure the development and implementation of appropriate program and performance monitoring systems
  • Monitor and evaluate re-entry service delivery, including relevance to priority groups such as women, Aboriginal and Torres Strait Islanders and offenders with a disability
  • Lead case conferences with operational sites regarding appropriate referral to the various re-entry service components and programs
  • Lead the resolution of complex service delivery issues with operational sites and contracted service providers
  • Lead and participate in key projects to improve service delivery as required
  • Conduct regular site visits to support service design integrity
  • Promote best practice in offender re-entry utilising advanced knowledge of current trends and research
  • Identify emerging trends in the offender population and broader research base regarding opportunities for new and innovative services in the re-entry area
  • Adopt continuous improvement approaches to identify staff training needs to improve effective delivery of offender re-entry services
  • Develop and provide staff training regarding offender re-entry services
  • Provide opportunities for staff to develop their skills and ensure that support is provided in dealing with complex cases or offender groups
  • Maintain own level of knowledge of contemporary offender re-entry research and practices
  • Provide high level data analysis of service delivery data to ensure sound performance, including contract compliance and achievement of outcomes
  • Report regularly on the performance, effectiveness and outcomes of re-entry service delivery within the Agency
  • Ensure maintenance, accuracy and appropriateness of records and reports for appropriate authorities
  • Prepare strategic advice, submissions and ministerial and executive correspondence ensuring accuracy and timelines are met
  • Identify and develop strategies to respond appropriately to emerging risks in the re-entry service delivery system including appropriate liaison with Manager, Director, operational Directorates and sites as required
  • Develop and maintain collaborative internal and external relationships
  • Undertake Liaison, consultation, discussion and negotiation with key internal and external stakeholders to ensure the effective operations of the unit and the Directorate
  • Collaborate with other Directorates in order to achieve strategic and operational outcomes
  • Establish and maintain partnering relationships characterised by open and honest communication, with external service providers
  • Represent the Agency in negotiations with other Government Agencies and key service agencies as required to ensure the achievement of
  • Agency priorities and outcomes
  • Develop and maintain a thorough knowledge of work activities and practice issues impacting operations, the Directorate and the Agency.

Applications to remain current for 12 months.

Job Ad Reference: QLD/570326/24

Closing Date: Friday, 21st June 2024

Further information

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Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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