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Senior Service Coordinator


Lockyer Valley Correctional Centre; Custodial Operations; Statewide Operations; Gatton, Lockyer Valley

To ensure a high level of community safety through the supervision of prisoner services that facilitate effective supervision and improved rehabilitation and reintegration of offenders, including high risk offenders, in custody.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Education & Training
Classification AO6
Workplace Location Ipswich region,Toowoomba region
Job ad reference QLD/605573/24
Closing date 06-Dec-2024
Job duration
Contact person James Osborne
Contact details Mobile: 0427 976 169
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  • Oversee and monitor the service delivery of a range of internally and externally delivered rehabilitation and reintegration services for prisoners including education, vocational training, cultural services, re-entry services, programs and recreational activities.
  • Supervise and develop a team of staff through demonstrated competence in frontline people management techniques including providing mentoring, coaching and performance feedback and appraisal processes.
  • Allocate, prioritise, oversee, and perform work tasks in accordance with legislation, departmental policy, practice frameworks, procedures and statutory, financial and administrative delegations.
  • Working with Offender Rehabilitation and Management Services where required, plan and coordinate centre rehabilitation and reintegration activities, including processes for informing prisoners, managing requests and waiting list processes, room scheduling and logistics, allocation of prisoners to appropriate activities and reporting on individual and service provider outcomes.
  • Ensure assessments required to inform individual and centre level program and service planning are undertaken as required.
  • In conjunction with the Rehabilitation and Reintegration Manager, and other key centre staff, develop appropriate service responses to meet the identified needs of prisoner groups including First Nations peoples, young people, LGBTQIA+ and those living with disability.
  • Identify and respond appropriately to risks and issues arising from prisoner rehabilitation, reintegration and management, including appropriate liaison with other professionals and business units.
  • Develop productive relationships with service providers, stakeholders, and the community generally to enhance the community's regard for prisoner programs and services.
  • Participate in End-to-End Case Management and sentence management activities for prisoners.
  • In centres with small program teams, this role may be required to oversee internal program delivery, undertake program supervision, and practice development of program delivery officers.
  • Ensure records and information data for the Integrated Offender Management system (IOMS) are accurate and current.
  • Ensure maintenance, accuracy, appropriateness and security of records and reports for appropriate authorities.
  • Maintain own level of knowledge of contemporary offender rehabilitation and reintegration research and practices, and legislation, policy, and procedures in relation to prisoner management.
  • Promote value of prisoner rehabilitation and reintegration to relevant agencies and support services.

Applications to remain current for 12 months.

Job Ad Reference: QLD/605573/24
Closing Date: Friday, 06th December 2024

Further information

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There are 2 positions available for this role.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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