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Principal Technical Officer
Digital Service Delivery; Digital Services and Information Technology Group; Organisational Capability; Brisbane
Queensland Corrective Services, Digital Services and Information Technology Command have an exciting opportunity for an AO5 Principal Technical Officer role.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/669251/25 |
| Closing date | 18-Nov-2025 |
| Job duration | |
| Contact person | Petar Osterman |
| Contact details | Mobile: 0448 289 643 Access the National Relay Service |
The primary accountabilities of the Principal Technical Officer include:
- following defined service quality standards to ensure high quality customer service to QCS users
- providing high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
- providing regular application patching to ensure Essential Eight compliance
- providing a level of training of the QCS desktop environment and applications to QCS end users where required
- providing support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
- effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
- effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
- representing QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
- assisting management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
- contributing to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
- manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
