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Mental Health Support Officer


Lockyer Valley Correctional Centre; Custodial Operations; Spring Creek

Southern Region Command, Custodial Operations Division is responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres.

High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland.

Job details

Position status Permanent
Position type Flexible full-time
Occupational group Administration
Classification AO4
Workplace Location Toowoomba region
Job ad reference QLD/675151/26
Closing date 21-Jan-2026
Job duration
Contact person Katherine Keiler
Contact details Phone: 07 3231 7009
Access the National Relay Service

This role is an Individual Contributor under the Leadership Competencies for Queensland framework.

Within the context of the role accountabilities described in About the Role, the most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual Contributor leadership stream:

  • Demonstrated experience, knowledge, and skills to provide support and assistance to vulnerable cohorts focused on mental health and rehabilitation.
  • High level interpersonal and communication skills to aid engaging with and supporting people with disability, aging, mental health and other complex needs.
  • Demonstrated ability to establish rapport with clients to encourage, empower and support psychosocial goals whilst considering the impacts of the custodial environment.
  • Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software
  • Demonstrated experience to ensure are completed within the required deadlines and in accordance with all relevant policies and procedures
  • Ability to demonstrate a range of problem-solving strategies, prioritise work tasks, and show initiative in identifying and solving problems both independently and as a team member
  • Ability to use judgement and discretion with confidential information
  • High level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and data
  • Ability to acquire knowledge of relevant acts and regulations

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Multiple positions available.

Documents

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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