Are you a customer service superstar looking for a new challenge? Are you looking to advance your career and want to develop your skills in a supported environment? Resources are looking for enthusiastic team players to join our Customer Services teams across the State!

In this role you will provide high level advice and quality administrative support to clients in a broad range of functional areas. You will also facilitate commitment to good corporate governance in areas of operations including customer service, workplace health and safety, finance, assets, human resources, information technology and risk management.

We are looking for excellent communicators with attention to detail, willingness to learn and the ability to work both autonomously and as part of the wider team. If this sounds like you, please apply!

Job details

This is a Continuous Applicant Pool being used to recruit Business Support Officers to provide services in our Resources Business Centres located at Beenleigh, Bundaberg, Caboolture, Cairns, Charleville, Emerald, Gympie, Ipswich, Longreach, Mackay, Maryborough, Nambour, Robina, Rockhampton, Toma, Toowoomba, Townsville and Warwick. Applications will be assessed for suitability as employment opportunities arise and will remain in the pool for 12 months from the closing date.

You may be offered a permanent or fixed-term temporary employment in any of the listed locations if deemed suitable, pending availability of future vacancies.

In this role you will:

• Communicate complex issues to clients using oral communication skills ad active listening skills, including the ability to paraphrase and summarise.
• Interrogate Department of Resources databases and product systems to delivery quality customer service.
• Undertake a range of financial activities including receipting (including the use of EFTPOS facilities), reconciling and banking of daily collections, purchasing and the preparation of accounts for processing.
• Perform administrative duties for the business centre including but not limited to:

o The maintenance of registers

o Open the daily incoming mail and preparation of outgoing mail

o Liaising with contractors and other government departments for the provision of site maintenance and services

o Procurement of office supplies

o Asset stocktaking

o Motor vehicle fleet management

• Other duties as directed and required.

Please see the role profile for further information about the role and how to apply.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are multiple permanent and temporary full-time positions available.
Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Resources Application Information Pack (PDF, 288KB)
  
  
  525210 23 Role Profile v2 (Word, 2.16MB)