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Team Leader Connecting Care
Upper Mt Gravatt
Are you a dynamic leader with a proven track record of sound leadership and excellent management skills? Come join the Health Contact Centre as the Team Leader Connecting Care to deliver outstanding outcomes and have a huge and lasting impact!
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO6 |
| Workplace Location | Brisbane - South |
| Job ad reference | QLD/560114 |
| Closing date | 07-May-2024 |
| Job duration | 29th July to 23rd August 2025 |
| Contact person | Shelley Peardon-Freeman |
| Contact details | 07 2100 8569 Access the National Relay Service |
The Connecting Care team delivers a range of services including Waitlist Management and Appointment Confirmations, YourQH Consumer Support, Health Practitioner Access to the Viewer Opt Out Service and Rapid Response Campaigns.
About the Health Contact Centre:
The HCC is part of the Queensland Government's commitment to addressing the growing demand in health services in Queensland. The HCC operates 24 hours a day, seven days a week delivering confidential telephone assessment and information services to the people of Queensland. The HCC strives to educate and empower people to make informed choices about their health and health care, promoting better health through the delivery of evidence-based clinical practice.
What we are looking for:
- Excellent leadership and people management including rostering, demand forecasting and attendance management.
- Advanced change management, organisational and analytical skills with an ability to design and implement systems and campaigns.
- High level experience in the use of client record management systems or clinical systems, including preparing reporting, data auditing and writing requirements for technology change.
- Well-developed communication and facilitation skills with an ability to work collaboratively to make decisions in a dynamic and environment of change.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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QH Information for applicants Apr 22 (PDF, 946KB)
Application Kit
QH-CSD-192-HR-DoH organisational chart v4 (PDF, 58KB)
Information Package for Applicants
Role Description - Team Leader - Connecting Care (PDF, 189KB)
Role Description
