Queensland Civil and Administrative Tribunal (QCAT) is part of the Courts and Tribunals division within the Department of Justice and Attorney-General (DJAG). QCAT is an independent tribunal established under the Queensland Civil and Administrative Tribunal Act 2009. QCAT plays an integral role in the Queensland justice system with a mandate to provide a quick and inexpensive avenue to resolve and determine disputes, applications, reviews and referrals in a wide range of jurisdictions.

As a Principal Case Manager, you will be responsible for leading a team who is responsible for preparation of matters for the Tribunal. You will oversee the provision of expert advice and guidance to ensure prescribed deadlines and benchmarks are achieved withing the team, and a high-quality service is provided to clients and the Tribunal.

Job details

Your key responsibilities
• Manage, mentor and coach the team in the delivery of a professional service to Tribunal decision makers, providing expert technical and file management advice,
establishing a work environment that supports staff, builds their capability and values personal development.
• Provide guidance to the team on technical systems, information database content and protocols for dealing with parties to a proceeding.
• Manage highly complex files from initiating proceedings to final hearing.
• Monitor and improve workflow, including allocating files to the team, ensuring applications are processed accurately and in a timely manner in accordance with 
legislation, policies and procedures for the relevant jurisdictions.
• Research and prepare briefing notes, ministerial correspondence (including investigating and actioning complaints), submissions, memoranda and other
administrative requirements as directed by the Registrar.
• Provide information to parties or members of the public on the role of the Tribunal, its processes, procedures or legislative provisions.
• Manage, monitor and maintain accurate records to provide reporting and analysis on statistical data and trends.
• Represent QCAT at forums, workshops and meetings as required.
• Support QCAT stakeholders to facilitate and identify shared interests, exchange knowledge and ideas on operational and strategic issues, aiming to enhance the
core capabilities in the delivery of frontline service provision.
• Foster a work environment focused on continuous improvement through identifying and developing business, process and technological improvements.
• Perform duties in accordance with the position's Human Resources Delegation of Authority.
• Contribute to the delivery of QCAT's ongoing services and success by undertaking, as needed, assignments and projects aligned with current capabilities
or that provide a development opportunity.

Technical skills, abilities and cultural capability
• Demonstrates accountability for the execution and quality or results through professionalism, persistence and transparency.
• Acts when answers to a problem are not readily apparent in ambiguous circumstances.
• Sets priorities that accurately reflect the relative importance of job and responsibilities.
• Makes appropriate decisions based on policies and past precedents.
• Speaks effectively with persons of various social, cultural, economic and educational backgrounds. 
• Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
• Supervises a team providing direction, sound guidance, support, coaching and mentoring.

Leadership stream — we lead ourselves or we lead others
We are all leaders in the Queensland public sector, across all roles and classification levels. We apply the Leadership Competencies for Queensland (LCQ) framework to outline the expected behaviours and competencies in the workplace for all roles.
This role has been identified as a Program Leader.

Working relationships
This role interacts with internal stakeholders across the department and externalgovernment entities.
Reports to: Deputy Registrar (Human Rights Division (HuRD) or Civil, Administrativeand Disciplinary Division (CAD))
Direct reports: 3 - 10 Team members of different experience and responsibility levels
Collaborates with:
• Internal QCAT business areas
• external DJAG Business Units and Divisions
• external Queensland Government Agencies and
• organisations and businesses external to QLD Government.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are 2 Permanent Full-time positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 560912 24 - Role Description (Word, 338KB)
  
  
  JAG applicant-information-package (Word, 295KB)