We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.

Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Job details

What we are looking for
· Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.
· Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.
· Readily share your knowledge and experience, acting as a coach, mentor, role- model and sounding board for others.
· Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
· Are able to demonstrate strong skills, knowledge and expertise in service delivery.
· Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 561289-24 Role Description (Word, 1.01MB)