The Senior Support Analyst will apply their IT knowledge, understanding of departmental business and communication skills in the delivery of efficient, professional and high-quality services to our customers.

Job details

As the Senior Support Analyst you will: 
• Answer customer enquiries received by telephone and email, including provision of comprehensive advice 
• Think logically, analyse situations and resolve problems in a timely fashion that reflects the urgency and importance of tasks
• Update and maintain registers
• Assist the team leader and other team members to manage workflow and work allocation and ensure the quality and accuracy of work
• Provide advice and support to management and staff on business processes supported by departmental systems including on-boarding new staff
• Represent the branch on working groups
• Identify and contribute to business improvement initiatives and find solutions to service delivery challenges and problems
• Interpret and provide advice on departmental policy that relate to the responsibilities of the position
• Review and maintain operational procedures
• Maintain and support departmental systems and databases
• Maintain the confidentiality and privacy of customers' details and the accuracy of information recorded in departmental systems 
• Foster a workplace culture that supports and promotes the interests of First Nations people and actively engage through our work to contribute to better outcomes for First Nations people. 

Applications to remain current for 12 months.             

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 573285 24 Role Description (Word, 160KB)