The purpose of this position is to lead and manage the Internal Review Unit, ensuring that the review decisions made by the Unit are made in accordance with statutory and procedural requirements as well as managing workflow and workloads and supporting the Director Regulatory Assurance and Audit to achieve the QBCC’s objectives for the internal review function. The role would appeal to someone who has a good understanding of administrative decision making, is a confident people manager and who has a focus on continuous improvement.

Job details

Position is located in Brisbane and the successful candidate will need to enter into a Flexible Work Arrangement upon commencement to reflect the office location you are seeking to work from. If working from a regional office, travel to the Brisbane office will be required regularly (frequency to be negotiated with successful candidate) to fulfil operational business needs.

The aim of this role is to:

• Lead the Internal Review Unit including:
  • maintaining good working relationships between the Internal Review Unit and other operational areas within the Commission and providing them with insights from review decisions that will assist in the improvement of administrative decision-making within the QBCC;
  • coaching and developing staff and managing team and individual performance including ensuring that team KPIs are met and that a high standard of customer service is provided; and
  • directing and guiding the development and ongoing improvement of the policies, systems, processes and procedures needed by the Internal Review Unit.
• Respond to customer complaints and ministerial briefing notes and provide reporting as required.
• Make administrative decisions in circumstances where the matter is complex or requires a decision at a manager level.
• Support the Director, Regulatory Assurance and Audit to deliver an efficient, high-quality internal review service that complies with statutory requirements and meets customer expectations.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Position Description AO8 Manager IRU (PDF, 626KB)
  Role Description
  
  QBCC Information for Applicants - June 2024 (PDF, 950KB)
  Information Package for Applicants