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Principal Stakeholder Engagement
Smart Service Qld; Service Delivery & Operations; QG Customer & Digital Group; Brisbane
The Digital Customer (Smart Service Queensland) stream provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO7 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/580745/24 |
| Closing date | 09-Aug-2024 |
| Job duration | |
| Contact person | Anna Kendrick |
| Contact details | Phone: 07 3022 6594 Access the National Relay Service |
Key responsibilities include:
• Liaise and collaborate with our agency partners and internal stakeholders to introduce and explore new business opportunities and review existing service arrangements with a customer digital-first lens.
• Develop service proposals in collaboration with our agency partners to facilitate new business or changes to existing service arrangements.
• Coordinate and manage the design and implementation of multi-channel service solutions using project management and human-centred design methodology.
• Establish, strengthen and nurture partnerships between internal teams, agency partners, and third-party service providers.
• Monitor, review, and report on the performance of our services to ensure shared objectives are delivered, customer satisfaction is prioritised, and continuous improvement is identified and actioned.
• Prepare and deliver a range of communications to stakeholders, team members and senior leadership to ensure others are fully briefed on your service portfolio, tasks and progress.
• Contribute to and represent the division as a positive and professional working culture internally and across government and industry networks.
• Maintain professional development and contribute to the professional development of direct reports through mentoring and coaching.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
