The DRB is transforming its community mediation services to ensure that we are an accessible service, who collaborates with stakeholders to provide responsive dispute resolution services to the community.

Key initiatives include:
- Ensuring that neighbour and other community disputes have timely access to our services.
- Creating a dedicated workplace mediation service.
- Creating a dedicated conflict coaching services.

This is an exciting opportunity for the successful applicant to join a team dispute resolution professionals to lead the local community mediation and dispute resolution services support and to support staff and mediator performance.

DRB is advertising two positions at various location - one position is permanent and other is temporary to 30 June 2025, with the possibility of extension.

Job details

Key responsibilities for the role:
• Coordinate the delivery of high-quality community dispute resolution services in accordance with relevant legislation, directives, policy and procedures.
• Lead, guide and supervise a small team of staff and casual mediators ensuring the team is trained, equipped and supported to provide high quality outcomes.
• Manage the collection, collation and report on performance measurement data.
• Assist in the delivery of in-service and professional development training for staff and mediators.
• Manage the appointment of and maintain a register of mediators in accordance with the mediator employment agreement.
• Consult, liaise and collaborate with key stakeholders, relevant government and non-government agencies to build strong working relationships, anticipate and respond to and manage client and stakeholder needs and expectations.
• Work collaboratively with the Director, managers and team leaders to implement ‘whole-of-branch' service delivery, including change management and other business improvements.

Technical skills, abilities and cultural capability:
• Demonstrated ability to lead a team in line with established policies and procedures, including meeting key performance indicators.
• Working knowledge, or the ability to rapidly acquiring a work knowledge, of the Dispute Resolution Centres Act 1990 and other relevant legislation, with the ability to interpret and apply legislation in the workplace.
• Demonstrated ability to contributes to workplace equity, diversity, respect, and inclusion that enriches our culture of respect and inclusion.
• Demonstrated ability to identify and meaningfully engage with stakeholders to expand the knowledge of, and access to services.
• Leads and manages their team through sound guidance, coaching and empowerment, promoting a positive and supportive working environment.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are 2 positions available - 1 x Permanent and 1 x Temporary to 30 June 2025 with possible extension.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant-Information-Package Community Coordinator (Word, 294KB)
  
  
  599003-24 Role Description (Word, 347KB)