Frontline & Digital Division (F&DD) delivers ICT services to the Queensland Police Service, Marine Rescue Queensland (MRQ), State Emergency Service (SES).

Your part in the ongoing success of our business in supporting key frontline services will see you responsible for a variety of work.

ICT Projects directorate leads the successful delivery of a portfolio of ICT projects to QPS MRQ and SES through the implementation of appropriate governance, resources, systems, frameworks, processes and standards.

Job details

Frontline & Digital Division (F&DD) delivers ICT services to the Queensland Police Service, Marine Rescue Queensland (MRQ), State Emergency Service (SES).

Your part in the ongoing success of our business in supporting key frontline services will see you responsible for a variety of work.

ICT Projects directorate leads the successful delivery of a portfolio of ICT projects to QPS MRQ and SES through the implementation of appropriate governance, resources, systems, frameworks, processes and standards.

The core capability requirements for this role are:

• Provide high level advice and recommendations on business system improvement and implementation practices including the identification of impacts on operational requirements.
• Establish, build and maintain effective working relationships with technical and business representatives to elicit requirements to inform technical design and implementation to support the delivery of quality services to clients.
• Formulate and develop strategies to facilitate organisational change and enhance business and service delivery outcomes.
• Coordinate the development of plans, procedures and best practice service delivery models which support business goals and objectives through ensuring alignment with detailed requirements.
• Monitor, evaluate and report on the implementation, application and performance of business and operational improvement initiatives.
• Mentor and share knowledge with other team members to contribute to the maintenance of high-quality deliverables.
• Assist in identification of risks and issues that may impact the successful implementation of business initiatives.

Role Requirements:

Technical/ Operational/ Educational experience

Highly Desirable

• Proven track record of developing and managing quality systems and quality assurance programs. Kanban, Agile, Scrum methodologies
• Contemporary knowledge of Agile and waterfall project management methodologies
• Knowledge of one of more of the following technical specialities:
  - Databases
  - Infrastructure and systems
  - Cloud (AWS/Azure)
  - Applications

Knowledge and Experience

• 5 years' experience in a Business Analysis role
• ITIL V4 Foundation
• All phases of the System Development Lifecycle (SDLC) and use of tools to record and manage requirements
• A tertiary qualification in Information Technology or Computer Science

SFIA Skills

The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:

Level: 5 Skill Code(s)
BUSA: Business Situation Analysis
BINT: Business Intelligence
QUMG: Quality Management

Further information can be found on the SFIA site by searching for the ‘skill' code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level' e.g. level 5

Applications to remain current for 12 months.

Job Ad Reference:  QLD/604587/24

Closing Date:  Monday, 2^nd December 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 604587-24-Role Profile (Word, 4.81MB)
  
  
  604587-24-Applicant Guide non-Police - August 2023 (Word, 226KB)