Job search
Housing Officer
Service Delivery; Housing & Homelessness Services; Various locations
You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders.
You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - West,Cairns region,Gold Coast,Ipswich region,Mackay region,Moreton Bay - North,Moreton Bay - South,North West Qld,Rockhampton region,Sunshine Coast,Toowoomba region,Townsville region,Wide Bay |
| Job ad reference | QLD/616802CAP/25 |
| Closing date | 30-Jun-2025 |
| Job duration | 1-12 months with possible extension |
| Contact person | Toni Spry |
| Contact details | Ph: 07 3007 4274 Access the National Relay Service |
Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.
Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
Watch this video to hear from staff who work at Housing Service Centres.
What you will be doing:
• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Mandatory Requirements:
• Class C Driver's License
To apply for this role, you will need to submit your current resume and the completed questionnaire.
Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.
Applications will remain current for a period of 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Multiple positions and locations available.
Please ensure to download any attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
