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Senior Housing Officer
Homelessness Rapid Response; Housing & Homelessness Services; Woodridge and Ipswich
1x Permanent flexible full-time, Woodridge and 1x Temporary Flexible full-time until 05.01.2026 with possible extension- Ipswich,
You will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.
Job details
| Position status | Permanent,Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO4 |
| Workplace Location | Logan - Beaudesert,Ipswich region |
| Job ad reference | QLD/618127/25 |
| Closing date | 18-Feb-2025 |
| Job duration | to 05/01/26 with possibility of extension |
| Contact person | Julie Guscott |
| Contact details | Phone: 0458 535 616 Access the National Relay Service |
What you will be doing:
• Appropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including
understanding their specific housing needs
• Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
• Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations
Applications will remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There are two positions available. Senior Housing Officer-Ipswich- Temporary until 5/01/26 with possible ext and Senior Housing Officer- Woodridge- Permanent-
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
