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Principal Program Officer
Small and Family Business; Office of the Director-General; Director-General; Toowoomba
Helping small and family business owners get access to the right information and support when they need it is critical to ensuring Queensland’s economy and our communities are resilient and successful. As a member of the Small and Family Business Concierge team, you’ll be liaising with other agencies and organisations to assist small and family business owners and intenders to connect with government services.
*Due to recent machinery of government changes, this position will support the newly formed Department of Customer Services, Open Data and Small and Family Business (DCSODSFB). This position will be advertised under the former DESBT while establishment changes are finalised*
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Engagement and Education |
| Classification | AO6 |
| Workplace Location | Toowoomba region |
| Job ad reference | QLD/621944/25 |
| Closing date | 10-Mar-2025 |
| Job duration | Until 30 June 2028 with possible extension |
| Contact person | Stephanie Tickle |
| Contact details | M: 0412 647 772 Access the National Relay Service |
As the Principal Program Officer, Business Concierge you will:
- Establish effective, collaborative working relationships with local agencies and organisations that are small and family business stakeholders.
- Engage with local small and family business owners and intenders to support their access to relevant services using a case management approach.
- Represent the department at a variety of forums, engagement activities, working parties and committees.
- Prepare reports, briefing papers, correspondence, and maintain detailed, accurate and up to date distribution and stakeholder records.
What we are looking for
The position requires an applicant who can:
- Work independently to solve problems.
- Build productive, authentic relationships with stakeholders.
- Communicate, consult and negotiate with others to achieve shared objectives.
- Provide independent advice, both written and verbal, to senior officers on diverse issues.
- Proactively problem solve using creativity and evidence. Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply
To apply, please submit the below via the SmartJobs application page:
- Your current resume
- Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us.
Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency.
We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply.
If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications to remain current for 12 months.
Job Ad Reference: QLD/621944/25
Closing Date: Monday, 10 March 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
