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Customer Contact Officer


Registry Of Births Deaths & Marriages; Community Justice Services; Women's Safety and Victims and Community Support; Brisbane City

The Registry of Births, Deaths and Marriages objective is to register, protect and certify the identities and life event information of Queenslanders to ensure the stories of our people are preserved and accessible for future generations.

As part of the Operations Branch you will contribute to creating a high performing, customer focused and continually improving workplace, supporting the delivery of the Registrar-General’s strategic vision and purpose.

Job details

Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Customer Service/Call centre
Classification AO3
Workplace Location Brisbane Inner City
Job ad reference QLD/626007/25
Closing date 28-Mar-2025
Job duration Until 3 October 2025 with possible extension
Contact person Jesse Hutchinson
Contact details Phone: 0730336752
Access the National Relay Service

• Supervise and support the implementation of business initiatives, by sharing and encouraging innovative ideas within your team.
• Display superior interpersonal, written and oral communications skills to effectively liaise with a range of stakeholders and deliver a positive customer service experience.
• Sustain a cohesive team environment that embraces collaboration, team work, problem solving and results.
• Logically analyse a situation, make prompt and accurate decisions, resolve issues and escalate complex matters to your supervisor/manager.
• Use initiative to conduct data entry and provide administrative support within prescribed timeframes and in accordance with procedures and guidelines.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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