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Customer Contact Officer
Registry Of Births Deaths & Marriages; Community Justice Services; Women's Safety and Victims and Community Support; Brisbane City
The Registry of Births, Deaths and Marriages objective is to register, protect and certify the identities and life event information of Queenslanders to ensure the stories of our people are preserved and accessible for future generations.
As part of the Operations Branch you will contribute to creating a high performing, customer focused and continually improving workplace, supporting the delivery of the Registrar-General’s strategic vision and purpose.
Job details
Position status | Fixed Term Temporary |
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Position type | Flexible full-time |
Occupational group | Customer Service/Call centre |
Classification | AO3 |
Workplace Location | Brisbane Inner City |
Job ad reference | QLD/626007/25 |
Closing date | 28-Mar-2025 |
Job duration | Until 3 October 2025 with possible extension |
Contact person | Jesse Hutchinson |
Contact details | Phone: 0730336752 Access the National Relay Service |
• Supervise and support the implementation of business initiatives, by sharing and encouraging innovative ideas within your team.
• Display superior interpersonal, written and oral communications skills to effectively liaise with a range of stakeholders and deliver a positive customer service experience.
• Sustain a cohesive team environment that embraces collaboration, team work, problem solving and results.
• Logically analyse a situation, make prompt and accurate decisions, resolve issues and escalate complex matters to your supervisor/manager.
• Use initiative to conduct data entry and provide administrative support within prescribed timeframes and in accordance with procedures and guidelines.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.