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Station Client Service Officer
Wide Bay Burnett District; North Coast Region; Regional Operations and Youth Crime; Maryborough
At the Maryborough Police Station, our team is committed to ensuring the safety and wellbeing of the community. As a Station Client Service Officer, you will be the first point of contact for the public seeking assistance. You will play a crucial role in supporting frontline officers by competently carrying out a diverse range of duties aimed at delivering a professional and effective service to the public.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Wide Bay |
| Job ad reference | QLD/628962/25 |
| Closing date | 14-Apr-2025 |
| Job duration | |
| Contact person | Tony Cole |
| Contact details | Phone: 4123 8111 Access the National Relay Service |
Your Key Accountabilities:
The core capability requirements for this role are:
- Act as the first point of contact to the public requiring assistance in police stations.
- Undertake duties with the minimum of supervision both during and out of normal business hours as required.
- Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
- Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
- Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
- Use of police computer databases, communication and other equipment as required.
- Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
- Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.
Role Requirements:
- The successful applicant will be required to work Monday to Friday day shift only.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
