The Executive Manager, ICT Service Management reports to the Director, ICT Programs and Service Management and is responsible for the management of outsourced ICT services, inter-agency service providers and the supervision, leadership and management of internal staff, in sourced expertise and external suppliers.

The role facilitates a range of business operations, communications and the establishment of productive working relationships with key internal and external stakeholders and clients.

Job details

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Broad technical knowledge across networks, applications, infrastructure, security and ICT solutions and the proven ability to manage an ICT establishment including contributing to high level planning, achieving identified outcomes and meeting key performance indicators.
• Demonstrated high level leadership skills and experience in providing advice relating to ICT issues to customers, senior management and team members.
• Proven experience working in an outsourced ICT environment, undertaking supplier management against service level agreements, monitoring performance against service level agreements, and cultivating effective working relationships to deliver continuous improvement.
• Highly developed conceptual, analytical and problem-solving skills to successfully develop and implement business improvement initiatives and provide quality advice and management in relation to complex ICT management issues.
• Highly developed communication skills including the ability to build and maintain beneficial professional networks, work collegiately with stakeholders and write professional, high quality documents for the consumption of senior managers, external audiences and other stakeholders.

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• Whilst not mandatory, possession of a recognised degree in information technology and certification in ITIL - IT Service Management Foundation or higher, Managing Successful Projects (PRINCE2) and Managing Successful Programs (MSP) will be highly regarded.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 631120 25 - Role Description (Word, 1,003KB)
  
  
  631120 25 - Applicant Information Kit (PDF, 472KB)