Join our dynamic team in Moranbah! The Department of Transport and Main Roads is excited to welcome a full-time Senior Advisor to join their team. Apply now to make a difference and help us serve our community.

Job details

At TMR, we connect, deliver, learn, and live, and we're looking for someone like you.

We value our people as our greatest asset and are committed to fostering positive, inclusive, and connected workplaces.

We prioritize learning and development opportunities to help you grow your career, offering support and training programs.

TMR provides flexible work arrangements, long-term job security, and attractive salaries and benefits to bring out the best in our team.

You will be required to supervise, mentor and develop customer service centre staff using effective people performance management and workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems.

Some of your responsibilities will include:

• Supervise the operations of the Moranbah Queensland Government Agency Program (QGAP) office that delivers services across multiple channels, using appropriate consultative management techniques, including the training and development of staff, to ensure optimum use of resources within a cohesive team environment.
• Be the first point of contact for the escalation of customer concerns and complaints, through a variety of communication channels, in a professional and timely manner.
• Contribute to the development of operational and financial plans for the customer service centre, ensuring compliance with established audit requirements. For example, but not limited to, through the development of operational workforce plans and the purchase of goods and services.
• Conduct performance assessment processes with staff including providing feedback on work and behavioural performance. Develop learning and development programs with staff. Refer more complex people management matters to the Manager (Customer Service Centre) Central West as required.
• Provide expert advice and interpretation to staff and customers on policy and procedures within a wide legislative and system framework.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes, and customer channel options.

Applications to remain current for 12 months.
Job Ad Reference: QLD/633202/25
Closing Date: Monday, 12 May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant guide (PDF, 322KB)
  
  
  633202-25 Role Description (Word, 654KB)