Job search
Client Information Officer
Brisbane
Step into a purposeful and rewarding career with Legal Aid Queensland! Want to make a real difference in people’s lives while developing your career in a supportive, dynamic environment? Legal Aid Queensland’s Client Information Services team is seeking passionate and talented individuals to join us as Client Information Officers, working in our state-wide inbound call centre.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/633926 |
| Closing date | 13-May-2025 |
| Job duration | |
| Contact person | Trina Holmes |
| Contact details | 07 3917 0798 Access the National Relay Service |
About Legal Aid Queensland
Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.
We embrace diversity, flexibility, learning and continuous improvement to deliver quality legal services. The work is challenging but rewarding - and that is why staff wellbeing and work/life balance are a top priority for us.
What You'll Do:
- Help Queenslanders identify their legal problems and provide information on their rights and responsibilities.
- Offer high-quality legal information and referrals to appropriate services.
- Arrange legal advice appointments for those in need.
- Foster a positive, inclusive experience for all clients, whether over the phone, face-to-face, or through other means.
- Contribute to the justice system by assisting over 145,000 clients per year!
What You'll Bring:
- Experience in call centres, customer service, or similar client-focused roles.
- Clear and effective oral communication, ensuring information is accessible to all audiences.
- Strong literacy, computer, and problem-solving skills.
- A calm and professional demeanour, especially in challenging situations.
- A team-oriented approach, with the flexibility to adapt to diverse and fast-changing work environments.
- A commitment to respect, confidentiality, and excellence in client service.
Find out more about the role and how to apply in the attached role description.
As a member of the Legal Aid Queensland Community, you will receive:
- Flexible working hours tailored to meet client demand
- Generous salary packaging
- Employer super contributions of 12.75%
- Opportunities to learn, grow, and shape your career in a socially responsible organisation
Find out more about working in Legal Aid Queensland here: https://www.legalaid.qld.gov.au/About-us/Careers
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
LAQ Employee Benefits (PDF, 277KB)
Information Package for Applicants
LAQ Information Kit for Applicants (PDF, 448KB)
Information Package for Applicants
AO3 Client Information Officer Position Description (PDF, 309KB)
Role Description
