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Senior Service Officer


Child and Family; Region - Brisbane and Moreton Bay; Service Delivery - Child and Family; South Brisbane

Working within a regional team, you will draw on your personal experience and knowledge of Aboriginal and Torres Strait Islander traditions and customs. You will also have sound knowledge of the child protection system. You will provide high quality, culturally safe and appropriate advice about complex matters involving First Nations children, young people and their families to staff working in Child Safety Service Centres and other work units across the Brisbane and Moreton Bay Region.

You will support the provision of culturally appropriate services and will use your own cultural expertise and knowledge to foster respectful relationships. You will share your cultural expertise and contribute to growing the department's cultural capability.

Job details

Position status Permanent
Position type Full-time
Occupational group Psychology, Counselling & Social Work
Classification AO6
Workplace Location Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,Moreton Bay - North,Moreton Bay - South
Job ad reference QLD/635290/25
Closing date 21-May-2025
Job duration
Contact person Greg Upkett
Contact details Phone: 07 3097 0038
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TARGETED VACANCY - It is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person. One of the referees should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.

The Aboriginal and Torres Strait Islander Senior Service Officer's key responsibilities are:

  • To work collaboratively with Child Safety Service Centre colleagues to enhance practice and cultural capability across the region.
  • Assist with facilitating community responses that deliver accountable, collaborative and quality integrated child protection services for complex and sensitive cases in a manner that respects the culture and context of each child, young person, family and community in accordance with the child protection framework for practice.
  • Build and facilitate opportunities for constructive working relationships with partners, including children, young people and their families, Aboriginal and Torres Strait Islander organisations and communities, medical professionals, police and others to provide high quality, strength-based child protection practices in complex and sensitive cases.
  • Participate and contribute productively as a team member to form culturally responsive, professional working relationships with colleagues and stakeholders, including children, young people and families and other service providers.
  • Support the delivery of quality, effective and culturally responsive services to Aboriginal and Torres Strait Islander children, families and carers, whilst fostering a culture and philosophy of quality frontline service delivery, which is based on collaboration, cooperation, commitment to excellence and professional ethics.
  • Maintain high quality case records in accordance with departmental case management requirements. Prepare, and support Child Safety officers to prepare, quality case management reports.
  • Participate and contribute to a culture of continuous learning, training and professional development to ensure practice knowledge and skills are contemporary and evidence-based.
  • Draw on practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers and to Senior staff by providing support and advice, demonstrating quality practice, to develop their skills and knowledge to improve the quality of their casework, to address the over representation of Aboriginal and Torres Strait Islander children and young people.
  • Develop, support and implement to continuous quality improvement strategies to enhance the practices of staff across the Department.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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