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Information Technology Officer
Information and Communication Technology Operations; Frontline and Digital Division; Strategy & Corporate Services; Townsville
Are you an IT professional driven by motivation and a passion for innovation? Do you excel in IT support and thrive on working alongside police and emergency services to keep our communities safe? If so, we have the perfect opportunity for you!
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO5 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/635341/25 |
| Closing date | 21-May-2025 |
| Job duration | |
| Contact person | Chris Bedson |
| Contact details | Phone: 07 46268718 Access the National Relay Service |
We are seeking a dedicated Information Technology Officer to join our dynamic team. In this role you will work within a talented regional IT group, ensuring seamless technology support for our critical operations. Your expertise will be pivotal in enhancing our technological capabilities and supporting those who protect and keep our communities safe. If you are ready to make a meaningful impact and take your career to the next level, this is the right job for you. Apply now and be a part of something truly important!
Your key accountabilities
The core capability requirements for this role are:
• Provide technical support for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets.
• Monitor ITSM tool queues and action technical activities as delegated, escalate issues, and maintain customer communications regarding the progress of jobs.
• Provide technical advice and specifications in broader project work and assist in solutions design and implementation for state wide ICT projects.
• Assist in the development of technical documentation for end users and technical support colleagues throughout the state.
• Liaise with managers, internal and external IT teams and proactively identify IT requirements and develop local strategies to optimise the use of available information technologies.
• Provide high quality advice and assistance to QPS and our customer agencies in the procurement of ICT equipment.
Role Requirements:
Highly Desirable
• Minimum 4 years' experience in an enterprise-scale ICT services environment
Desirable
• Experience in the use of ITIL framework
• Experience with mobile device technologies
• Experience in Windows server (2008 and above)
• Experience in Windows 7 SOE and above
• Experience with ITSM tool management for IT Service Delivery
Special Conditions
• Possession of a current open Queensland “C” class driver's licence is required to perform the role
• Intra and inter-state travel may be required
• Deployments, including participation in a 24/7 roster, during emergency and major incident events
• Performance of some manual tasks e.g. moving / relocating computers and printers. Workplace Health and Safety policies apply
• On-call duties, overtime and work outside normal business hours may be required.
SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
Level: 3
Skill Code(s)
ITOP - IT infrastructure
HSIN - Systems installation and removal
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
