In Customer Services Branch (CSB) we serve more than 3.35 million customers across Queensland by provisioning several TMR products and services, including licencing, registration, road safety and driving testing. As a customer services organisation, we acknowledge that our employees are critical to the success of our branch and we are dedicated to fostering an inclusive and safety-focused culture where our employees are capable, engaged and committed to improvement. As a Human Resource Officer, you will provide expert advice and support across a range of HR functions, including recruitment, reporting and data management. With a focus on confidentiality and effective communication, you’ll liaise with diverse stakeholders, utilise SAP to manage HR data, and contribute to improving workplace practices. If you’re passionate about HR and thrive in a dynamic environment, apply now!

Job details

In the role of Human Resource Officer, you will assist the Human Resource (HR) team to maintain an effective advisory and support service to the senior management team and employees of Customer Services Branch. You will undertake a variety of HR operational and procedural activities in accordance with policy and legislative framework.

What you will do:
• Provide advice and support to management and employees across the full range of HR management functions, including supporting recruitment and selection panels and assisting paperwork for vacancies and appointments.
• Research and analyse information for the development and implementation of policies and strategies on HR management projects and issues.
• Monitor and maintain establishment data, HR documentation and employee records including the processing of paperwork in a timely manner and liaison with Queensland Shared Services, Corporate HR, and Customer Services Branch stakeholders.
• Use SAP to collate, analyse and manage HR data, providing information to managers, supervisors, and HR teams.
• Prepare written correspondence on a range of HR related issues.
• Proactively identify HR management issues impacting in the workplace, undertake research, analysis and provide feedback and options targeted at improving work practices.

Who we are looking for:
• Previous knowledge of SAP is desirable, though not a mandatory requirement.
• Previous experience in the Human Resources field is desirable.
• Effective communication and interpersonal skills with particular emphasis on providing clear, effective advice, liaising with a wide range of stakeholders and
preparing high quality and timely correspondence.
• Demonstrated capability in the identification of issues, and proficiency in gathering, analysing, and interpreting data to provide effective solutions and inform HR decisions.
• High level of discretion and confidentiality when handling sensitive HR matters and employee information.

Be part of something bigger:
Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
o 4 weeks annual leave
o 2 weeks sick leave per year
o Long-service leave after 7 years
o Salary sacrificing
o Parental leave
o Generous superannuation

Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications will remain currrent for 12 months.

Job Ad Reference: QLD/635528/25

Closing Date: Thursday, 22 May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  635528 25 Role Description (Word, 563KB)
  Role Description