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Business Support Coordinator
Delivery; QBuild; Public Works; Townsville
< Make a meaningful impact and work with QLD Government’s builder, QBuild! Benefit from working in a commercialised business unit within the public sector and enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state. Don't miss this chance to build your career —apply now!
Join QBuild in Townsville for an exciting career opportunity as a Business Support Coordinator, where you will supervise and guide administrative staff to ensure the section receives exceptional administrative support.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/635585/25 |
| Closing date | 29-May-2025 |
| Job duration | |
| Contact person | Nicole Redsell |
| Contact details | M: 0408 637 604 Access the National Relay Service |
QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.
About the role:
In this role, you will be instrumental in supporting QBuild's mission to strengthen Queensland's building and construction industry through exceptional administrative coordination. By supervising and guiding administrative staff, you will ensure high-quality service delivery and effective support for the section and category managers.
Key responsibilities:
- Oversee and coach a team of administrative staff through effective supervision, performance management, training, and support.
- Provide high-level administrative support to the section and category managers, including research, preparation, and actioning of correspondence.
- Serve as the central point of contact for regional staff, offering quality information on financial, information management, records management, and other administrative issues.
- Ensure efficient and high-quality customer service to QBuild customers by coordinating responses to escalated queries and using interpersonal skills like negotiation and dispute resolution.
- Develop and implement administrative processes to improve work order management and service delivery, while preparing, monitoring, and maintaining various business reports.
Required Skills and Experience:
Experience in coaching and supervising administrative staff is essential, along with excellent attention to detail and strong communication skills. The role also requires proficiency in administrative duties and customer service.
How do I to apply?
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:
- resume
- cover letter: Applicants must provide a maximum of 2-page cover letter addressing the required skills and experience
If you have any questions about the position or your application please contact Nicole Redsell, Senior Business Support Coordinator on 0408 637 604 or email Nicole.redsell@epw.qld.gov.au
Applications to remain current for 12 months.
Job Ad Reference: QLD/635585/25
Closing Date: Thursday, 29 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
