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Client Relations Consultant
Customer Contact Centre; Customer Services; Customer Services Safety & Regulation; Carseldine
TMR is currently recruiting for customer engagement champions to join our professional and supportive Customer Contact Centre team on a casual basis. The Client Relations Consultant role is an exciting opportunity to grow your customer service excellence in a stable environment with development opportunities and good work-life balance.
Are you seeking an opportunity where you can embrace the excitement of a challenging work environment? We are looking for individuals who demonstrate exceptional resilience and an unwavering dedication to delivering customer satisfaction.
Job details
| Position status | Casual |
|---|---|
| Position type | Flexible |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/636028/25 |
| Closing date | 23-May-2025 |
| Job duration | |
| Contact person | Vicki Cocaris |
| Contact details | Phone: (07) 3066 4730 Access the National Relay Service |
Client Relations Consultant - AO3 Carseldine
Multiple casual positions available.
Are you seeking an opportunity where you can embrace the excitement of a challenging work environment? We are looking for individuals who demonstrate exceptional resilience and an unwavering dedication to delivering customer satisfaction.
As a Client Relations Consultant, you will be engaged in a customer-focused role within an inbound Customer Contract Centre, dedicated to providing a prompt and efficient service. You will play a crucial part in fulfilling organisational goals by delivering top-quality service. You will represent the department by providing accurate and comprehensive information about Registration and Licensing products and services to both industry professionals and individual department clients through multiple platforms.
About You:
• Experience in delivering excellent customer service driven by a genuine passion for helping others and an ability to build and maintain resilience when faced with difficult interactions.
• You have exceptional communication abilities enabling you to provide positive, resolution driven experience while engaging effectively with customer and articulating information with clarity.
• You are comfortable with technology, eager to learn new systems and platforms and adaptable to the integration of various tech tools in your workflow.
• You are receptive to feedback and committed to ongoing learning and self-development.
• You demonstrate a desire for personal and professional growth in a fast-paced and demanding environment.
Benefits:
Join our vibrant team and discover a workplace culture that promotes inclusivity and flexibility, making it the perfect environment for nurturing talents and achieving your career goals. We are committed to providing our employees with ample opportunities for development and personal growth. Our flexible work arrangements give you the freedom to maintain a good work-life balance while accommodating other commitments. We believe that everyone's unique abilities contribute to our collective success and we are dedicated to providing reasonable adjustments to ensure all team members can work comfortably and effectively.
Essential:
Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
How to apply: Please refer to the attached role description and applicant guide for information on how to apply. If you have any questions or would like more information, please contact Victoria Cocaris on 07 3066 4730.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There are multiple positions available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
