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Client Services Administrator
Reform & Support Services; Queensland Courts Service; Courts and Tribunals; Brisbane City
Working within Recording and Transcription Services (RTS), you will be an important part of a team focused on excellent frontline service delivery in an atmosphere of continual improvement. Our team manage the end to end process for production and distribution of transcripts and audio to Court users for all Queensland Courts and tribunals.
The Client Service Administrator is the first point of contact for our clients, which includes customers both internal and external to the Department, undertaking administrative duties relevant to the ordering and distribution of Court transcripts. The Client Service Administrator will liaise with stakeholders and service providers to ensure the accurate and secure transfer of court recordings and transcriptions.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/636368/25 |
| Closing date | 26-May-2025 |
| Job duration | 6 months with possible extension |
| Contact person | Shannon Bailey |
| Contact details | Ph: (07) 3292 5987 Access the National Relay Service |
Your key responsibilities
- Act as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent, and courteous service via telephone and email.
- Undertake the ordering and distribution of court transcripts, with high attention to detail ensuring a high level of customer support to internal and external stakeholders, judiciary, and court users.
- Accurately enter and extract information from records systems and computerised databases to process transcript requests and ensure correct distribution of transcripts.
- Comply with administrative and operational processes, policies and procedures, and legislative guidelines relating to the delivery of quality services to relevant clients and stakeholders.
- Contribute to effective teamwork by developing a detailed understanding of the roles and duties of other team members.
- Actively display diligence, professionalism and confidentiality while handling sensitive information.
- Ensure relevant policies, procedures and legislation are being adhered to while performing all aspects of the role.
- Undertake other tasks as directed.
Applications to remain current for 12 months.
Job Ad Reference: QLD/636368/25
Closing Date: Monday, 26 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There are four temporary positions available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
