Senior Team Leaders provide leadership to and management of a team of professional and operational staff to ensure the delivery of high-quality child protection services that includes assessment, intervention, casework and case management in accordance with legislation and practice guidelines to children, young people, families and communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies).

Job details

Key Duties and Responsibilities:

The Senior Team Leader key responsibilities are:

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation.  Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services. 
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service. 

Delegations

Senior Team Leaders have specific delegations under relevant legislation (Child Protection Act 1999, Adoption of Children Act 1964, Children's Court Act 1992, Family Services Act 1987).

Is this role for you? Consider the Leadership competencies for the role. The Queensland Public Service Leadership competencies for Queensland (LCQ) applies to all role profiles within the department. This role profile is aligned to the team leader profile of the LCQ and outlines the relevant competencies from the team leader profile that are the basis of assessment of your suitability for the role.

To be successful in this role you will be required to demonstrate capability in the following areas:

VISION

• Leads strategically: Thinks critically and acts on the broader purpose of the system.
• Makes insightful decisions: Makes considered, ethical and courageous decisions based on insight into the broader context.

RESULTS

• Builds enduring relationships: Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes.
• Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence and
  transparency.

ACCOUNTABILITY

• Pursues continuous growth: Pursues opportunities for growth through agile learning, and development of self-awareness.
• Demonstrates sound governance: Maintains a high standard of practice through governance

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 637043-25-Role Profile (Word, 799KB)