Join our team as a Payments Standard Support Officer and be the Payment Standards Unit's primary function of investigating licensees which QBCC suspects may not meet the Minimum Financial Requirements and/or other legislative requirements.

Job details

Work flexibly from either Brisbane or one of our regional centers; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast. *Based on office availability.

The successful candidate will also have the option to engage in a work from home arrangement that suits the Division under an approved Flexible Work Arrangement.

Key Outcomes and Accountabilities

• Assess and prioritise complaints and referrals;
• Liaise with complainants, licensees, accountants and internal and external stakeholders;
• Provide assistance into investigations of suspected breaches of the Queensland Building and Construction Commission Act 1991 and monitor requirements, financial requirements and other licence conditions;
• Obtain evidence in the form of statements, financial information, and other relevant documents;

Candidate Attributes

1. Assess complaints into breaches of the Minimum Financial Requirements and other legislation and make appropriate recommendations.
2. Achieve outcomes through contributing to team goals 
3. Manage cases using research, decision-making, planning and report writing
4. Communicate with influence to deliver and promote quality customer service

Please refer to the attached position description for more key outcomes, accountabilities and candidate attributes. 

How do I apply?

Before you submit your application please read the attached applicant information document noting in particular that QBCC is unable to employ anyone on a work or holiday a visa. 

Please submit:

• Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
• A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.

Referee Checks

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 2025 - QBCC Information for Applicants (PDF, 986KB)
  
  
  Position Description Payments Standards Support Officer AO3 (PDF, 101KB)