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Insurance Services Officer
West End
We are looking for an Insurance Services Officer to support the Queensland Home Warranty Scheme including receipting premiums, issuing, cancelling, amending, and maintaining policies, and processing insurance searches and related requests. You’ll also assess policy submissions, investigate premium debts, review documentation for compliance, and ensure data accuracy across internal systems and third-party databases.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/637683 |
| Closing date | 01-Jun-2025 |
| Job duration | Temporary until 28 November 2025 |
| Contact person | Sheree Stone |
| Contact details | Sheree.Stone@qbcc.qld.gov.au Access the National Relay Service |
Key Outcomes and Accountabilities
- Assess, investigate and process requests for home warranty insurance policy amendments, cancellations, revocation of cover, transfers, and refund premium in accordance with the Queensland Building Construction Commission (QBCC) Act 1991 and the QBCC Regulation 2018, including preparation of related correspondence
- Undertake administrative functions related to the Queensland Home Warranty Scheme for the QBCC including but not limited to collecting home warranty insurance premiums and the issuing or reissuing of policy documentation to builders, contractors, homeowners and internal stakeholders.
- Prepare policy related reports for both internal and external stakeholders.
- Investigate, assess and verify third-party documents and databases in order to ensure data integrity when creating new sites, retitling existing sites and updating site information.
Candidate Attributes
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Interpret, apply and advise on legislation and policies to deliver continued high quality customer service.
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Process, utilise, collate and analyse information utilising multiple application and system databases to assess policy cancellation and amendment requests against legislative requirements.
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Achieve team goals through participation as an effective member of the team.
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Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.
Please refer to the attached position description for further key outcomes, accountabilities and candidate attributes.
How do I apply?
Before you submit your application please read the attached applicant information document noting in particular that QBCC is unable to employ anyone on a work or holiday visa.
Please submit:
- Your resume and include the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, it is preferable to include your current and previous supervisor.
- A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies.
Referee Checks
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
NOTE: Agency contractors cannot be considered for QBCC EOIs.
Documents
Before applying for this vacancy please ensure you read the documents below.
