In the role of Technical Support Analyst (Mackay), you will supervise on-site and remote staff who undertake activities relating to the installation, configuration and maintenance of Information Communication Technology (ICT) to meet the needs of the Department of Transport and Main Roads (TMR) and other supported agencies across regional Queensland.

Job details

In the role of Technical Support Analyst, you will lead your team while actively working in the delivery of ICT services on-site within your nominated area as an extension of your support team. Additionally, you will contribute and work within a larger leadership group to ensure a consistent service delivery culture.

Some of your key responsibilities will include:
• Coordinate, supervise and deliver remote and onsite ICT support for approved resources in accordance with policy and procedures and provide advice to management on ICT related issues and improvement opportunities.
• Manage resourcing to ensure scheduled ICT work and incident responses are delivered in an effective and timely manner.
• Provide leadership and coordinate the activities of the team, who may be remote of your location, so that outcomes are achieved in an effective and efficient manner.
• Coordinate the provision of ICT services and supplies from internal and external suppliers.
• Coordinate local activities for business continuity and disaster recovery situations in line with ITB Regional Business Continuity plans, as well as providing operational guidance to Regional Business areas.

Mandatory requirements:
• Possession of a current 'C' class driver's licence will be necessary due to the need to undertake regular on-site support.

Highly Desirable requirements:
• Minimum of 12 months experience in leadership roles in providing onsite ICT support to a large-scale organization.
• Experience in ICT Support in a Microsoft Windows 11 environment.

Desirable requirements:
• Experience in AV support.
• Experience in stakeholder engagement and customer focus solutions.
• Experience in leading teams remotely.

How to apply:
• Your CV or resume (maximum five pages) outlining your work achievements and experience, relevant to this role.
• Submit a written statement of no more than 2 A4 pages outlining your suitability for the position by addressing the Key Responsibilities. Your statement should include examples of previous performance and demonstrated leadership behaviours.

Applications to remain current for 12 months.

Job Ad Reference: QLD/639670/25

Closing Date: Wednesday, 11 June 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 361KB)
  
  
  639670 25 Role Description v2 (Word, 595KB)