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Client Service Officer
South East; Service Delivery; Engagement; Helensvale
As part of the Department of Trade, Employment and Training’s regional network, you’ll be at the frontline of delivering vital, localised services that drive our key priorities across Queensland
In the Client Service Officer role, you’ll be a trusted source of information—connecting individuals, businesses, and communities with the full range of departmental programs and initiatives. Your strong administrative skills will be essential as you navigate departmental systems and digital tools to provide accurate advice, timely support, and a seamless client experience.
This is more than a support role—it’s a chance to make a difference in the lives of Queenslanders every day.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Gold Coast |
| Job ad reference | QLD/639894/25 |
| Closing date | 12-Jun-2025 |
| Job duration | |
| Contact person | Ash Judge |
| Contact details | Phone: (07) 3524 3505 Access the National Relay Service |
About the role
As the Client Service Officer, you will
• Work within a supportive team to provide comprehensive advice to Queensland's vocational education and training stakeholders.
• Undertake administrative tasks utilising department information technology systems, including the Microsoft suite, records management systems, event management and on-line registration systems.
• Undertake basic research and analysis.
• Develop and modify work instructions, using innovation and problem-solving skills
• Liaise with other departmental business units and stakeholders to resolve enquiries across multiple channels.
What we are looking for
The position requires an applicant who:
• Can utilise (or rapidly acquire) knowledge to provide accurate and timely information to customers across the wide range of topics.
• Exhibits the ability to work both independently and with a team.
• Has sound organisational and problem-solving skills.
• Can demonstrate written and verbal communication skills.
Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply
To apply, please submit the below via the SmartJobs application page:
• Your current resume
• Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us. Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application. We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications will remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
