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Senior Housing Officer
Brisbane Region; Service Delivery; Housing & Homelessness Services; Inala
You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community. Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Community Care |
| Classification | AO4 |
| Workplace Location | Brisbane - West |
| Job ad reference | QLD/639971/25 |
| Closing date | 13-Jun-2025 |
| Job duration | |
| Contact person | Bridie Flaherty |
| Contact details | Phone: 0436 697 144 Access the National Relay Service |
What you will be doing:
• Approve high and very high need social housing applications, transfers and quality assuring application assessments.
• Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
• Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
• Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and
reporting.
• Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
• Contribute to portfolio renewal plans and implementation of property developments.
• Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of
vigilance and management of risk. Regional roles may involve intra-state travel overnight.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.
Job Ad Reference: QLD/639971/25
Closing Date: Friday, 13 June 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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Documents
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